Menumiz Terms of Service

B2B Version (Australia)

General Agreement

Effective: October 2025

1. Company Information

Universal Apps Pty Ltd

ABN: 87622689794

Registered Address: Lot 14, North Terrace, Adelaide, SA 5000, Australia

Email: info@menumiz.com

2. Welcome to menumiz™

Thank you for using our products and services. These Terms of Service govern your use of menumiz™ software, applications, and related services.

3. Definitions

In this agreement:

• “Universal Apps”, “menumiz”, “We”, “Us”, and “Our Company” refer to Universal Apps Pty Ltd, its subsidiaries, affiliates, suppliers, partners, or agents worldwide.
• “Business”, “Merchant”, “Restaurant”, “Café”, “You”, or “Your” refer to any restaurant, café, bar, bakery, or similar establishment offering food, beverages, or tobacco (if permitted by law).
• “Meal” means any food or beverage, whether prepared, packaged, or raw.
• “Tobacco” includes cigarettes, cigars, pipes, and shisha (for tobacco use only).
• “menumiz™” refers to the platform accessible at https://www.menumiz.com and all its subdomains, web, and mobile applications.
• “System” means the menumiz™ platform, menumiz™ POS, menumiz™ Business App, and all third-party technical integrations (e.g., payment gateways, SMS, internet).
• “menumiz™ POS” refers to the mobile application menumiz™ POS, available in app stores and at https://app.menumiz.com.
• “Guest(s)” or “Customer(s)” are consumers who use menumiz™ to order or pay.
• “Product(s)” and “Service(s)” refer to POS, management, and payment services provided through menumiz™.
• “QR Code” means a Quick Response code generated by the system.
• “QR Code Disk” means a resin self-adhesive disk printed by menumiz™ displaying a menu QR code.
• “Menumiz Pay”, “Pay via App”, or “Mpay” refers to payment transactions processed through menumiz™.
• “Account” means your registered business account associated with your email and mobile.
• “User(s)” refers to persons authorized by you to access your account.
• “eWaiter” refers to AI service where customers can order food by chat or voice command in menumizportal.

By using our products or services, you agree to these Terms and Conditions.

4. Using Our Services

·      You must comply with all usage policies and instructions provided within our platform.

·      Service availability may vary depending on region, law, or account type.

·      You must not misuse or interfere with our Services or attempt unauthorized access.

·      Use menumiz™ solely for legitimate business purposes related to hospitality management.

Using our Services does not transfer ownership of any intellectual property or branding.

4.1 The menumiz™ platform includes a range of features and services, depending on the plan subscribed. These include:

QR Code Ordering – A service allowing customers to scan a QR code to place dine-in or takeaway orders directly at your venue.

Online Ordering – Sometimes referred to as “pickup” or “order on the go”, this service enables customers to place takeaway orders through your website and collect the order from your venue.

Online Delivery – A service allowing customers to order food through a website for delivery to the address they provide. This applies regardless of whether you integrate with third-party delivery providers such as Uber Eats or DoorDash.

Booking – A table-reservation service enabling customers to book via phone or online.

POS – Traditional point-of-sale functionality allowing orders to be taken at the counter or at the table.

Full POS – A complete solution that includes all of the above services in one integrated system.

5. Account Management

5.1 Account Creation and Use

• You must be legally authorized to enter into binding contracts.
• Your ABN, address, and business details must be accurate and current.
• Your business must have a valid food and beverage registration certificate.
• Multiple accounts for the same business are not permitted.

5.2 Account Security

• You are responsible for all orders and activities under your account.
• Keep login credentials secure and current.
• If you grant admin access to menumiz™ support staff, you must reset or disable access after support completion.
• If unauthorized access occurs, notify abuse@menumiz.com immediately.

5.3 Restaurant ID

Each business receives a unique Restaurant ID for authentication. Keep it confidential and share only with authorized personnel.

6. Compliance with Local Laws

You must comply with all applicable laws governing your business operations, including health, licensing, tobacco, and alcohol regulations.

7. System Setup & Operation

7.1 SaaS Wizard-Based Setup

menumiz™ is a SaaS wizard-based system designed for easy setup, management, and maintenance without external assistance.

• The one-time setup and menu design are included in the initial setup fee.
• After setup, all menu edits or updates must be completed by the business via the menumiz™ POS admin tools.
• A $100 AUD service fee applies for any new menu design requested.

7.2 Technical Requirements

• Reliable, high-speed internet is required; the business is solely responsible for maintaining it.
• menumiz™ is not responsible for internet connection, Wi-Fi setup, network configuration, or LAN cabling within the venue.
• The business must ensure a stable Wi-Fi or LAN network for all system operations.
• At least one device (tablet or iPad) must always:
• Be connected to the internet,
• Remain fully charged,
• Have its screen unlocked, and
• Run the MOAP (menumiz™ Printer Utility App) with all required permissions for cloud printing.

This ensures that online and QR-based orders are received directly in the kitchen.

menumiz™ accepts no responsibility for failed printing or order transmission caused by network or device malfunction.

7.3 Menu & QR Code Usage

• You must create and maintain your digital menu accurately on menumiz™.
• QR codes must be clearly displayed on tables or displays for customers.
• Hiding, removing, or obscuring QR codes constitutes a breach and incurs a three hundred dollar  penalty plus possible recovery of damages (e.g., cost of free QR disks).
• 
  7.4: menumiz™ is compatible only with ESC/POS thermal printers listed in the printer setup module within the platform. Compatibility with any other printer models is not guaranteed, and menumiz™ makes no representation that unlisted printers will operate smoothly or reliably with the system.

• 7.5: A service fee of AUD $199 applies if you request a menumiz™ technician to attend your premises to perform LAN wiring (Other Terms & Condition may apply ), configure your existing printers, or provide related setup assistance. This service is provided on a best-effort basis only, and menumiz™ does not guarantee successful configuration or functionality of any third-party hardware. 

  7.6: menumiz™ is a hardware-agnostic web application; however, we do not guarantee compatibility with any existing hardware you may use. You may be required to update or upgrade your hardware to ensure proper functionality of the Services.

8. Billing & Financial Terms

8.1 Payments and Billing

• You authorize menumiz™ to charge your nominated payment method for all setup, service, lease, support, or hardware fees, plus applicable taxes.
• Payments are due within 7 days of invoice issuance.
• Accounts overdue by more than 14 days may be suspended, disabling all QR codes.
• All invoices remain payable during your contract period, even if services are unused.
• Outstanding debts over 3 months may result in permanent account closure and data deletion.

8.2 Menumiz Pay

Menumiz Pay is an optional service requiring identity verification (KYC).

Deposits, if required, are refundable 45 days after termination, minus chargeback or fraud deductions.

8.3 Setup Fee and Refunds

• Setup fees and QR disks are strictly non-refundable.
• No refunds are provided for onboarding, hardware, or termination.

9. QR Disks and Loan Devices

1. QR Disks
• If provided free, each disk is valued at AUD $8.90.
• If termination occurs within 6 months of first use, the business must pay for all disks.
• Disks are non-refundable.
2. Loan Devices
• Loaned devices (printers, terminals, tablets, iPads) must be returned within 7 days of termination in good working condition.
• Failure to return incurs a charge equal to the retail price of a new device of the same model.
3. Display Obligation
• Businesses must display QR disks visibly to customers.
• Concealing or removing them constitutes a breach.
4. Leased devices
• Should  menumiz™ provide any leased device, such devices remain the property of menumiz™ until all lease payments have been fully completed. Upon settlement of the final instalment, ownership of the device shall automatically transfer to the business.

10. Contract Term & Termination

• During a lock-in contract, early termination is prohibited.
• If early termination occurs, the business must pay:
• All remaining fees to the end of the agreement, and
• A $500 penalty.
• If the matter is referred to a debt collector, the business must also pay:
• 8% annual interest on the balance, and
• All legal and collection costs.
• Any unpaid invoices or hardware fees become immediately due upon termination.
• No refunds will be issued for setup, onboarding, or hardware costs.

11. Promotion & Customer Interaction

Businesses must:

• Display the official menumiz™ decal or signage at the venue entrance, and
• Encourage customers to use QR code ordering.

At least one connected device must be available for manual staff ordering.

12. Indemnity & Customer Data Privacy

• menumiz™ is a POS and management system, not a customer-acquisition service.
• You indemnify and hold menumiz™ harmless from any claims arising from your operations, menu content, or customer interactions.
• Customers may review or rate your venue publicly.

Customer Data Privacy

• menumiz™ will not share customer data (including mobile numbers, emails, IPs, or other personal identifiers) with the business.
• Only the customer’s first name may appear in the order interface for tracking.
• All other customer data remain confidential and securely stored in accordance with menumiz™’s data protection and privacy policies.

13. Warranty, Liability & Refund Policy

Except as required by Australian consumer law:

• menumiz™ provides services “as is” without warranties regarding uninterrupted performance or error-free operation.
• We are not liable for any loss caused by your negligence or breach, and vice versa.
• If we fail to comply with statutory guarantees, liability is limited to resupplying services or reimbursing equivalent cost.
• We do not guarantee eWaiter service accuracy or availability as this AI service relies on OPEN AI and subject to mistakes or interruptions. 

You cannot terminate service during a lock-in period without paying the full remaining term.

All fees (setup, onboarding, hardware) are non-refundable.

We may upgrade, modify, or discontinue services without prior notice.

We reserve the right to change packages, pricing, or service scope as needed.

14. Governing Law

These terms are governed by the laws of South Australia, and any disputes shall be heard in the courts of Adelaide, SA.

This agreement is considered digitally signed and accepted upon selecting the confirmation checkbox during registration or service activation or digitally signing it on CRM portal sent to you by email.