Digital Menu

Having an advanced online menu creator, Menumiz enables you to design as many beautiful professional digital menus as you wish, by uploading your desired photos or videos and adding text and effects to them.

You are able to choose the active menus (e.g. lunch, dinner …) and update the list any time.

Your customer is able to access active menus by scanning a QR code displayed on the table (to be printed by you) easily and submit the orders directly from the app to the kitchen. Upon submitting the order, customer may be asked to pay first (including pay by app or conventional methods, subject to configurations) or pay later after being served.

The menu supports images and short silent videos, text and description, ingredients and allergen warnings, price, information such as calories, time needed to be prepared and also contains rating and previous customer experience for particular dish.

Dedicated Restaurant/Café Page

Menumiz includes a landing page in the app for your restaurant plus detailed information about your business and its facilities (e.g. parking, WC, free Wi-Fi, smoking) which enables your customers to search for you in Menumiz app. Menumiz has been integrated with Google maps where customers can search for restaurants around them or even have a look at your menu and find out about prices or your food before making a decision where to eat. (Some features may not be available in some countries or in some versions of the app)

Mobile App

Menumiz actually is a solution for restaurants or cafés and bars that prefer to have an app under their business, but cannot afford its huge cost. Menumiz offers a universal app providing all professional, technical and graphical features you are looking for in presenting your business and food menus plus a lot of wonderful features just by a nominal monthly subscription fee.

However, it is also possible to use a tablet provided by the restaurant to the customer should the customer prefer not to install the Menumiz app or has not a mobile device. (In this case, payment via app is not available to your customer). A waiter or waitress may also use the tablet to get the order in case the customer prefers face-to-face traditional order method.

Menumiz app is available in Android and iOS for free.

Order Management

Upon submitting an order by the customer through the app, it will appear in customer service, kitchen and cashier in real time. Restaurant may configure the orders to be prepaid (payment before serving), postpaid (payment after serving) or a takeaway order.

Customer is able to communicate directly from the app to the customer service (Need help, need physical menu, some water, call for bill …) and also, he or she may see the status of the order in a timer (configured by Menumiz order algorithm).

In case the customer has guests, he or she is able to be the principal customer (who bears the payment) but at the same time, other guests will be able to choose and order from their devices. At the end, all orders will appear as one in the principal device as a whole. (A Dutch treat is considered multiple separate orders and is subject to the restaurant policy and system configuration)

Payment and billing management

Customers are able to add a credit card to the Menumiz app or use integrated e-wallets if available and make payment directly from the app. They are also able to call for bill and pay in a conventional method in the restaurant.

Due to security reasons, there are limits on payment by app in the amount per day.

Customer shall receive an online bill by email as well as in the app order history.

Kitchen management

An admin in the restaurant can build the sections of the kitchen in the system (e.g. cold section, Pizza section, grill section…). By installing a PC and a few monitors in the kitchen, orders will be automatically sent to the relevant section and displayed in the screen having all details. Upon any new order, a sound may be played as a ring and the order may also be printed from a printer automatically.

Upon processing, the chef is able to tap (on a touch screen) “done “and inform the customer service or inform the customer via app notification or SMS to collect the order (for example in a takeaway order).

The kitchen may be configured to show “Overloaded Warning “should numerous orders be submitted at the same time. In this case, the chef can hold the new orders and ask the new gusts to wait for a while.

Customer service and table management

Once you apply for Menumiz service for your restaurant, you need to configure your restaurant in the system. During configuration, you have this option to put tables in a layout and allocate a number to each so that customer service could recognize each order visually from the screen. The layout provides comprehensive information about the customers including the name of the guest, their profile pictures, number of guests, the order status, the billing, any assistance requested and payment status.

Other option is having a general QR code and let the customer key in the table number manually upon scanning the QR code. (The table number should be presented already on the table in this case).

Remember in both configurations, system could be adjusted to ask for payment immediately after order (Pay As Ordered) or pay after serving (Pay As Served).

Also, a QR code for takeaway orders could be generated. In a situation where the customer must collect food from the counter (in a self service set up or takeaway), a notification is sent from kitchen to customer device when the order is ready and the order number will be displayed on a monitor for customers.

Accounting

Menumiz has an enhanced accounting module which provides comprehensive information about all transactions occurred through the system including all billings, discounts, tips, taxes and GSTs (VATs), and service charges. An accountant is able to generate any report, download PDF or Excel files or analyze the data available on clouding.

Accounting module in Menumiz DOES NOT provide HR management for the restaurant currently.

The system is also compatible with RJ11 cash drawers integrated already, which works only on Windows.

Inventory management

Menumiz provides a fantastic live inventory management system, which tracks all input and output including supplies, sales or wastages. The inventory is integrated with the digital menu at the level of ingredients and can even trace the amount of salt used in a dish!

It also has an auto-purchase order module, which triggers an automated purchase order sent to a particular supplier based on a configured threshold on each raw material.

Inventory management provides all reports along with accounting reports on sales, supply and stock.

User management

An admin from the restaurant side is able to create different users with different level of accesses to the system such as manager, waiter, customer service, cashier and chief (Kitchen) and accountant.

Tip management

The customer is able to add tip (by %) to the total bill before making payment. The total amount of tips will appear in a separate report and could be traced by date in accounting module.

Loyalty program

System is adapted with generating discount coupon codes, tracing history of customer orders and sending promotions to previous customers*. You can generate single-use vouchers or general multiple-use vouchers, it could also be a flat rate discount or a percentage-based discount. All coupons or vouchers generated by the system, can have an expiry date or be deleted manually. More features will be available in next version soon. * May not be available in your country

Rating

Each customer is able to rate and have comments on a restaurant upon the first order or a particular dish after trying it. He or she may rate or comment the “ stay “ meaning the overall experience in the restaurant, or the “ Dish “ which is the exact meal ordered or the “ Menu “ which is referring to a cuisine or particular menu. Please note that customer cannot rate a dish or menu, which she/he has never ordered, or rate a restaurant where she/he has never been to.